🛡️ Our Pledge for Safe Play

km555's responsible gaming is our top priority

We believe entertainment should be enjoyable, not stressful. At km555 you have access to deposit limits, self-exclusion, and 24/7 Bengali support — because your protection is our responsibility.

What is responsible gaming and why does it matter?

Online gaming and betting are a popular form of entertainment. But it is truly enjoyable only when it stays controlled and moderate.

Responsible gaming at km555 means playing within your means and for the purpose of entertainment. You should never play to recover losses or in pursuit of large gains. Our platform provides multiple tools and features to help users maintain healthy gaming habits.

km555 has established itself as a trusted and reliable platform for players in Bangladesh. Behind that trust is our unwavering commitment to responsible gaming policies. We want every player to stay safe, informed, and happy.

  • Always treat gaming as entertainment, not as a source of income.
  • Set a budget in advance and stick to it.
  • Do not keep playing in an attempt to recover losses.
  • Spend time with family and friends — gaming is just one part of life.

Our protection tools

km555 provides these dedicated tools to help players stay in control of their gaming.

Deposit Limit Setting

Set a limit on how much you can deposit per day, per week, or per month. Once the limit is reached, the system will automatically stop accepting further deposits. Reducing a limit takes effect immediately; increasing a limit takes effect after a 72-hour delay.

Time-Out Break

If you feel you need a short break, use the time-out feature. Your account can be temporarily deactivated for anywhere from 1 day to 6 weeks. No betting or deposits will be possible during this time.

Self-Exclusion

If you need a long-term break, choose the self-exclusion option. You can close your account for anywhere from 6 months up to permanently. Reactivating the account during this period is not possible, which ensures genuine protection.

Reality Check Reminder

At set intervals, a pop-up message will tell you how long you have been playing and how much you have won or lost in total. This information will help you make informed decisions.

Session Limit Control

Set a maximum duration for each gaming session. When the time limit is reached, the session will end automatically. This is effective for managing the habit of playing for long stretches at a time.

Loss Limit Setup

Arrange for gaming to stop automatically once you have lost a certain amount. Set a daily, weekly, or monthly loss limit to keep financial losses under control.

The 21+ age requirement is strictly enforced

km555 is for players aged 21 and above only. Minors opening an account and participating in any betting activity is strictly prohibited.

We follow an age verification process at registration. Additional identity documents may be requested in suspicious cases. Any attempt to game on behalf of a minor will result in the account being permanently closed and the deposited funds may be forfeited.

If there are any minor members in your household, keep them away from account access. Do not share your password and do not leave your device unattended while logged in.

For 21+ only

Warning signs of problem gaming

If you notice any of the following signs in yourself, take action immediately.

  • Repeatedly playing in an attempt to recover lost money
  • Diverting money from essential expenses (food, bills, rent) for gaming
  • Hiding your gaming habits from family and friends
  • Feeling restless or anxious when not betting
  • Feeling that gaming is affecting your work, studies, or family relationships
  • Gaming with borrowed money or loans
  • Repeatedly failing in attempts to stop playing

Steps to getting help

Once a problem is identified, follow these steps.

1

Acknowledge it yourself

Acknowledging to yourself that there is a problem is the first and most important step. It is not a sign of weakness — it takes courage.

2

Contact km555 support

Speak to us in Bengali on our 24/7 live chat. The support team will help you use the right tools without any judgement.

3

Activate protection tools

Enable time-out or self-exclusion so you can automatically protect yourself from the temptation to play.

4

Tell someone you trust

Let a family member or a trusted friend know about the situation. A little social support can make a big difference.

5

Seek professional advice

If needed, seek help from a mental health professional or counsellor. Addiction is a health condition and it can be treated.

10 tips for healthy and enjoyable gaming

  • Before playing, set a fixed budget and be mentally prepared to lose that amount.
  • Set a time limit for each session in advance.
  • Avoid gaming when drinking alcohol or under mental stress.
  • There is no guarantee of winning — all outcomes are completely random.
  • Know when to stop after a win — do not stake all your winnings.
  • Alongside gaming, regularly spend time on other hobbies and activities.
  • Never game with credit or borrowed money.
  • Take regular breaks — avoid long uninterrupted sessions.
  • Review your gaming history and spending regularly.
  • If you feel there is a problem, do not wait — seek help right now.

Contact us for support

The km555 team is always ready for any questions or assistance related to responsible gaming.

Live Chat Support

Our 24/7 live chat support is available entirely in Bengali. Chat directly with us to set up limits, time-out, or self-exclusion on your account. Our team will help you without judgement and with compassion.

  • Active 24 hours, 7 days a week
  • Full service in Bengali
  • Complete confidentiality maintained

Email Support

Contact us by email for written assistance. Requests to change deposit limits, close an account, or anything related to responsible gaming can also be sent by email.

Frequently asked questions about responsible gaming

Go to the "Responsible Gaming" section in your account settings to set a deposit limit. Daily, weekly, or monthly limits can each be set separately. Reducing a limit takes effect immediately. Increasing a limit requires a 72-hour waiting period. For assistance, you can contact our 24/7 live chat.

A time-out is a temporary break — from 1 day up to 6 weeks. After this period, your account is reactivated automatically. Self-exclusion is long-term — from 6 months up to permanent. Your account cannot be reopened during this period. If you feel gaming is becoming a serious problem, self-exclusion is the right choice.

No, absolutely not. km555 is for players aged 21 and above only. Age is verified at registration and identity documents may be requested in suspicious cases. If an account is found to be used on behalf of a minor, it will be permanently closed.

First, contact our live chat. The support team will help you set up a time-out or self-exclusion. Also speak with a trusted family member or a professional counsellor. Addiction is a treatable condition — there is no shame in it, do not delay in seeking help.

Yes, any valid balance remains withdrawable once the self-exclusion period ends or the account is reactivated. If you wish to withdraw funds during an active self-exclusion, please contact support. Our minimum withdrawal amount is ৳800 and processing is usually completed within 5–30 minutes.

When reality check is enabled, a message appears after a set interval showing how long you have been playing, the total amount wagered, and your net result. This information keeps you aware of your current situation and helps you decide whether to continue or stop. The feature can be turned on from account settings.

Enjoy km555 safely

Enjoy your favourite games at km555 with a commitment to responsible gaming.